Aaand the fun continues

The national telecommunications giants, Frontier and Comcast, have been sent by God to test me. Apparently, He is eager to find out what my actual breaking point might be. Although I have asked myself time and again 'what would Jesus do?' I find I keep arriving at the same answer. Jesus would have flipped out on these morons long before this. In fact, I'm pretty sure Jesus may have contemplated what I am contemplating right now. And not a court in the land would convict him, or me.

Lessee here. Brief back story for anyone unfamiliar with the saga. Frontier, who is not our long distance telephone service provider, keeps billing us for long distance calls that we pay another company for. Despite agreeing that they've made a mistake and promising to fix the mistake, they never fix the mistake.

We get bills from them in the neighborhood of $1500 per month now. For a service - let's say it again - that they do not provide us. Never, at no time, ever have they provided us with this service. Believing their billing department would eventually catch up with the memo from head office to cease and desist, I was lulled into a false sense of security. Silly me, I just kept paying what we actually owed instead of what kept appearing, and growing, on our statements.

I mean, we now have our very own Frontier case manager for heaven's sake. What could go wrong?

Saturday's mail brought us a letter from Frontier (see exhibit A, below) advising that our service was going to be disconnected forthwith. Why? Non payment of long distance bills dating back to September, of course! Now remember (this is the good bit), they ain't our long distance providers!

After clocking up a few more hours of my life attempting to solve this latest snafu, I was eventually promised it will Absolutely Be Fixed Today. And this time, we mean it! Would we lie to you??

Melissa from the 'Escalations and Complaints' department won't go as far as to say she's sorry although she did agree to refund the charges we incurred for 'changing the long distance carrier back to the original provider'. Twice. Um, Melissa? Where exactly are you located sweetheart? I need to come slap you upside the head. You can refund the charges for that too.

Don't forget to check in with me next week folks when I report that our service has in fact been disconnected.

Meanwhile, in Comcast news... oh, nevermind. Our house was obviously built on top of some ancient sacred burial ground and we have royally upset the inhabitants.